How We Add Value

Link Strategic Workforce Issues to Business Strategy Decisions

Problem: A large utility needs its board of directors and senior executive team to engage in an informed strategic discussion about human capital issues critical to future of the business.

Solution: We conducted interviews with top management and delivered a customized executive briefing for the board and executive team outlining strategic drivers shaping workforce challenges and options.

Accelerate Culture Change to Support Effective Workforce Transitions and Retention of Critical Knowledge

Problem: A technology-driven federal agency wants to accelerate culture change to increase knowledge retention practices in period of major workforce changes.

Solution: Developed customized case studies of specific knowledge loss threats facing the agency and delivered a series of customized workshops for key managers throughout the organization, providing tools to identify knowledge at risk and actionable steps for maximizing knowledge transfer. Also conducted a train-the-trainer session to sustain new practices over time.

Align Culture Change Impacts with Strategic Objectives

Problem: A major defense contractor’s employees are not supporting knowledge sharing initiatives needed to accelerate retention of mission-critical knowledge.

Solution: Using focus groups and interviews, we diagnosed specific cultural barriers to knowledge transfer. Then developed action plan for culture change to accelerate retention of knowledge essential for future performance.

Implement Plan to Transfer Unique Knowledge from Departing Expert

Problem: An expert is retiring from a state agency with unique regulatory knowledge critical to providing important agency services. Loss of this expertise would prevent private sector businesses from meeting federal regulations.

Solution: We created and implemented a skill development plan to transfer and retain essential knowledge from the retiring expert to maintain critical agency services.

Improve Teaching & Knowledge Transfer Skills of Key Employees

Problem: Given increased retirements, how does an international power systems supplier promote the transfer of vital capabilities to achieve strategic growth objectives?

Solution: We helped develop the practical mentoring skills of veteran employees to increase retention of essential technical and management skills.

Develop the business case for investing in knowledge retention solutions in large manufacturer

Problem: Retirements and downsizing have left a large manufacturer one- deep in critical areas related to machine maintenance and production. Top management doesn’t recognize the substantial risks of increased operating costs and lost revenues due to the vulnerability of essential knowledge needed to maintain efficient manufacturing operations.

Solution: We helped identify indispensable manufacturing knowledge at risk and advised on how to create the business case for investing in specific knowledge transfer solutions.