Table of Contents
- Part I: The High Cost of Losing Intellectual Capital
- 1. The Landscape of Lost Knowledge
- 2. Diagnosing the Strategic Impacts of Lost Knowledge
- 3. A Strategic Framework for Action
- Part II: Evaluating Knowledge Retention Practices
- 4. Developing an HR Infrastructure for Knowledge Retention
- 5. Improving the Transfer of Explicit Knowledge
- 6. Transferring Implicit and Tacit Knowledge
- 7. Applying IT to Capture, Store, and Share Intellectual Capital
- 8. After the Knowledge Is Gone
- Part III: Implementing Retention Strategies
- 9. Stemming the Flow of Lost Knowledge: Stories of Early Adopters
- 10. Launching Knowledge Retention Initiatives: Principles for Action
- 11. Overcoming Organizational Barriers to Knowledge Retention
- 12. Creating the Future: Thinking Strategically about Knowledge Retention